ENGL
230 Entire Course Professional Communication
ENGL 230 Entire Course Professional
Communication
ENGL 230 Quiz Week 1 DeVry
(TCO 1) What is the exchange of oral, written, and nonverbal
messages among people working to accomplish common tasks and goals?
Attitudes
Opinions
Organizational Communication
Individual beliefs
(TCO 1) Maintaining candor, avoiding deception, keeping messages
accurate, and maintaining consistent behavior are some guidelines for
sustaining:
Communication values
Political behavior
Ethical communication
Goal-directed behavior
(TCO 1) Evaluate the following goal in terms of the goal setting
guidelines discussed in the chapter: “I want to complete the weekly schedule at
least three days before it is due.”
According to the guidelines, this is
an appropriate goal.
This is not an appropriate goal.
A better goal is: “I will complete
the weekly schedule and have the supervisor review it for errors at least three
days before it is due.”
This goal should read: “I’ll try to
have the schedule completed at least a day before it is due so as to avoid any
conflicts with the supervisor.”
(TCO 1) Trading favors, appearing successful at tasks, associating
with the “right” people, and making concessions to obtain others’ compliance
are some political strategies you should use only after asking yourself:
“What is my motivation or intent in
making this decision?”
“Can I get my way by doing this?”
“Will I get promoted by doing this?”
“Is everyone doing it?”
(TCO 1) When you show that you are interested in what another
person has to say by being receiver-oriented, receptive, and responsive to his
or her message, you are demonstrating:
Openness
Certainty
Neutrality
Supportivess
(TCO 1) What are some of the advantages of communication openness?
Supervisors know everything that is
going on, upper management can take control of decisions, and on-the-job
performance improves.
Role clarity, organizational
performance, and information adequacy are improved.
Everyone knows what everyone else is
doing, resulting in fewer misunderstandings and greater freedom.
There are no advantages to
communication openness.
(TCO 1) Internal communication includes understanding all of the
following elements:
Downward, upward, and external communication.
Upward, downward, and tall versus
flat structure.
Downward, upward, horizontal, and
informal networks.
Horizontal networks only.
(TCO 1) Why is an understanding of communication anxiety so
important to the strategic communication process?
Communicating effectively with even
the slightest amount of anxiety is discouraged.
Having any amount of communication
anxiety will prevent a person from becoming a strategic communicator.
Managing anxiety is not as important
as identifying the source of the anxiety.
Learning how to manage anxiety in
different contexts greatly enhances a person’s ability to develop effective
communication strategies.
(TCO 1) What is the first step in the goal-setting process?
Obtain feedback
Set a performance goal
Identify the problem
Map out a strategy
(TCO 1) Next week, Clark will give his most important budget
proposal presentation. He knows that now, more than ever, he must carefully
practice the presentation several times if he hopes to have the proposal
accepted. Which component of the model of strategic communication is most
applicable to this scenario?
Goal setting
Situational knowledge
Communication competence
Anxiety management
(TCO 2) Communication between the British Prime Minister and the
German Chancellor would be considered:
Interracial.
Cross-cultural.
International.
Interethnic.
(TCO 2) Tom leaves work early to Christmas shop for his niece and
nephew. He does not have children himself, but he thinks he is safe buying his
niece a doll and his nephew a fire truck. The above is an example of which
negative stereotype below?
Age
Religion
Gender
Ethnicity
(TCO 2) In the broadest sense, sexual harassment in the workplace
includes:
A worker asking a coworker to lunch
to discuss business.
Inappropriate demands made on an
employee, producing an uncomfortable work environment.
Having to stay late to work on a
project with an approaching deadline.
Telling a worker he or she cannot
work on a project because he or she has no experience in the area.
(TCO 2) Self perspectives, organizational contexts, and discourse
from conflict are all important components of:
The cultural metaphor model.
The legal guidelines for diversity.
The cultural communication conflict
triangle.
None of the above
(TCO 2) Total knowledge and complete understanding of another
culture is:
Common if the cultures are similar
in religious beliefs.
Impossible.
Needed for successful communication
to occur.
Damaging to a person’s self-perspective.
(TCO 2) Virginia recognized that one of her shortcomings identified
in last quarter’s performance appraisal was that she seldom seemed to listen
well to others. At this quarter’s appraisal, she is planning to describe to her
manager the ways she has tried to improve her listening habits. Virginia is
considering which strategic communication component?
(TCO 2) Prejudice is a negative preconception about:
Goal setting
Situational knowledge
Communication competence
Anxiety management
(TCO 2) What is the study of cultural communication between
representatives of different nations?
International communication
Interracial cultural communication
Interethnic cultural communication
Language culture
(TCO 2) Unaddressed sites of conflict:
Do not increase tension.
Can be managed.
Create tension that can stop work or
hinder relational activity.
Can always be resolved.
(TCO 2) Culture is:
The study of linguistic meanings of
words.
The language shorthand used by
people in a particular trade or profession.
The study of the social and
political significance of verbal and nonverbal language as signs.
A broad term that explains how
people from various nations and cocultures act and speak
as they do.
ENGL 230 Activity 5 Outline
Week 2 DeVry
The assignment is Activity #5 on
page 382. You are given a list of different aspects of a job description and
you must create a topical outline that will contain two main points, with
subpoints and some sub-subpoints. You must use only the words provided. The
assignment will be graded on how well you follow proper outline technique
including correct use of Roman numerals, letters for the sub-categories, and
logical sequencing. Outlines require that if you have a Roman numeral I, you
must have a Roman numeral II. The Roman numerals represent “main” points. Also,
outlines require that if you have an item A, you must have an item B. Please be
sure you submit the assignment in this format, and check your work for any
misspellings prior to submission.
- Responsibilities
- File reports
- One report from marketing
- One report from production
- Files should…
ENGL 230 Mini Power Point
Presentation Week 3 DeVry
This week, you will create and
record an informative miniPowerPoint presentation. Your audience is a group of
company colleagues who follow the stock market and take turns keeping each
other informed on what’s new with the Fortune 1,000. Choose IBM, Disney, or
Wal-Mart. Then, create a thesis statement that….
7 Slides and Speaker Notes
Slide 1 Speaker Notes
Good morning/good afternoon. I am
(your name) and I’m here to give a presentation of IBM’s stock performance in
2013 and speculations about the company’s stock performance in 2014. Although
IBM is a known leader in the field of technology, even big giants like IBM
fall. However, despite the company’s very poor performance in the Dow in 2013,
experts predict that the company will again rise in 2014.
Slide 2 Speaker Notes
Although I’m sure that most of you
are familiar with IBM, I will provide a brief…
ENGL 230 Quiz Week 3 DeVry
(TCO 4) In adapting to listeners, speakers have to take into
account the __________ levels of the audience.
Knowledge, acceptance, and interest
Acceptance, rejection, and
intelligence
Knowledge, size, and range
Acceptance, size, and rejection
(TCO 4) Which type of presentation is designed to answer “How”
questions, such as “How
does this work?”
Demonstration
Explanation
Entertaining
Persuasion
(TCO 4) What presentations share information, shape perceptions,
and set agendas?
Point by point
Persuasive
Entertaining
Informative
(TCO 4) What type of presentation educates listeners to help them
gain or improve on specific skills?
Regular, scheduled meetings
Training
Report
Briefing
(TCO 4) Descriptive presentations seek to satisfy audience members’
need to:
Have facts, figures, and other data
Learn how to do something
See how something works
Have order
(TCO 4) Successful informative presentations:
Motivate audience curiosity
Connect with audience values
Give audience members a reason to
listen
All of the above
(TCO 4) How does the chronological pattern organize main points?
In order of importance
In a geographical sequence
In a time sequence
In a cause and effect sequence
(TCO 4) Which criterion should a speaker rely on in choosing the
best pattern of organization for a presentation?
The goal of the presentation
determines the pattern
The size of the audience determines
the pattern
The length of the speech determines
the pattern
The number of main points determines
the pattern
(TCO 4) What type of informative presentation addresses “what”
questions?
Explanation
Persuasion
Demonstration
Description
(TCO 4) Which of the following actions can a speaker take to help
listeners best overcome their physiological noise?
Make sure that a microphone is
present
Make sure the presentation is
interesting and captivating
Make sure to use a range of voice
inflections and pacing
Make sure to adjust the temperature
in the room the night before
(TCO 5) Which type of persuasive presentation serves to maintain
the status quo and strengthen the audience’s attitudes, values, and beliefs?
Refutation
Call to action
Reinforcement
Explanation
(TCO 5) Maslow’s system of needs is based on the argument that
__________ level needs must be satisfied before __________ level needs can be
motivating factors.
Higher; lower
Larger; smaller
Lower; higher
Lower; lower
(TCO 5) What does the use of the listener’s perspective in a
persuasive presentation mean?
Understanding what makes the
listener tick
Understanding what motivates the
speaker
Describing what makes the speaker
tick to the audience
Relating to the audience on a new
level
(TCO 5) __________ means an audience can be persuaded on the basis
of who the source is or what the source said.
Opinion
Source credibility
Trustworthiness
Resources
(TCO 5) Of the three components of source credibility, which deals
with the way a source is perceived, in terms of being honest, friendly, warm,
agreeable, or safe?
Trustworthiness
Dynamism
Competence
Eccentricity
(TCO 5) One important way a speaker gains extrinsic credibility is
through:
A forceful conclusion to the
presentation
Citation of all sources of data
The strong introduction given
about the speaker
Another speaker preceding the main
speaker
(TCO 5) Speeches for special occasions in the workplace always
require:
Senior executives
Formal attire
Brevity
Focus on success
(TCO 5) Which of the following components is found in a persuasive
presentation but should not be incorporated in an informative presentation?
Support material
Call to action
Humor
External sources
(TCO 5) In all public speaking situations, it is important to do
which of the following?
Analyze the audience demographics
Identify the reasons for the
audience members’ presence
Understand the organizational
culture and environmental dynamics
All of the above
(TCO 5) When preparing an introduction, what question should the
introducer always keep in mind?
Who is the speaker?
What will the speaker want me to
say?
How long has the audience been
there?
What is meaningful to this group?
ENGL 230 Informative Outline
Week 4 DeVry
For Week 4 you are asked to complete
an outline for your Informative Speech. Please be sure to follow the Outline
Template in Doc Sharing. Remember to include an introduction, thesis, target,
audience, body of the outline (with at least three main points (Roman numerals)
and two levels of subpoints (letters and numbers), conclusion, visual
explanation, and reference page (using correct APA formatting.) You might also
want to review the speechguidelines.docx in Doc Sharing for more information.
Title of Presentation: How Viral Marketing Can Improve a Company’s Sales
Name of Presenter:
Description of Business Audience: Entrepreneurs and business professionals who are exploring
new ways of marketing their company’s products
Introduction
We all know that viral videos are
fun to watch, but with their ability to spread like wildfire, how can
entrepreneurs use the same concept in improving their company’s sales? With
everyone using social media, how can we use concepts such as viral marketing
for the benefit of our businesses? In this presentation, I will discuss…
ENGL 230 Ball Corporation
Practicing Business Communication Week 4 DeVry
The assignment in Week 4 is to read
the Ball Corporation article on pages 106 and 107, then answer the four
questions for critical thinking at the end. When answering the questions, you
should answer the questions completely using both textbook definitions and your
own experiences and examples (or an outside source, in which case you need to
cite the source). So you might first answer with what are typical influences
(from the book), and then speak to what typically influences you and give an
example of your experience.
How a Small Margin of Error Affects
Communication on a Project
A small margin for error makes
communication on a project critical, especially when the project is as complex
as the projects being developed by Ball Aerospace (O’Hair, Friedrich &
Dixon, 2011). Communication must be precise, clear and timely so that
everyone…
Differences in How the Writer Acts
in Face-to-face Meetings Compared to Telephone Conference Calls
In face-to-face meetings, the writer
tends to be more…
Written Communication vs. Oral
Communication
The written form of communication
decreases the chances of interruption (O’Hair, Friedrich & Dixon,
2011). Textual…
Listening Hurdles
One of the writer’s listening
hurdles is that he tends to become a passive listener (O’Hair, Friedrich &
Dixon, 2011) in that he fails…
ENGL 230 Informative Speech
Power Point Presentation Week 5 DeVry
15 Slides with Speaker Notes
For the Week 5 assignment you were
asked to create an informative speech in PowerPoint with audio. Please be sure
to review speechguidelines.docx in Doc Sharing for complete information on the
speech requirements.
Slide 5: There are various tools that can be used for viral
marketing, but the key thing to remember is that viral marketing is driven by
content. As we all know, social media websites such as Facebook and Twitter are
the most common and popular tools for…
Slide 9:
Here are some more dos and don’ts for having an effective viral marketing
initiative. The first is that it should have an unexpected theme. It should
contain an element of surprise, which would increase the users’ curiosity;
thus, increasing the views…
Slide 13:
To conclude this presentation, I’d
like to reiterate that if done properly, viral marketing is a great way to
spread the word about your company’s product or…
ENGL 230 Interviewing Activity
1 Assignment Week 6 DeVry
Complete Activity #1, located on
page 257 in our eBook or page 256 in our printed textbook.
For this activity, please construct
a series of questions that you would ask in the opening portion of the
following types of interviews:
-
- Which types of buildings would require permits for?
- What are the requirements for obtaining a building
permit?
-
- How long have you been working in the company?….
ENGL 230 Quiz Week 6
DeVry
(TCO 8) More than 90 percent of business organizations provide
training in ___________ for their employees.
Telephone operation
Cash register operation
Interpersonal communication
Leadership
(TCO 8) Which of the following could be an obstacle to the
achievement of goals in the interview?
An uncomfortable setting and an
inconvenient time for the interview
Sufficient preparation by the
interviewer
The interviewee talking
enthusiastically
Willingness to contribute on the
part of the reviewer
(TCO 8) What three concepts bear on question meaning?
Clarity, relevance, and bias
Opening, body, and closing
Bias, sequence, and form
Alternatives, lists, and prestige
(TCO 8) The interviewer who asks him or herself such questions as
“Will the interviewee know what the interview is about?” and “Will the
interviewee want to participate in the interview?” is addressing which two
components of the interview’s opening?
Orientation and motivation
First impressions and orientation
Credibility and motivation
(TCO 8) What form of question is the following: Do you believe that
women should be allowed to take combat roles in the military?
Secondary
Closed
Open
Loaded
(TCO 8) Which of Carl Rogers’s five response categories seeks to
reassure, pacify, or reduce the interviewee’ s intensity of feeling?
Evaluative
Understanding
Supportive
Interpretative
(TCO 8) In a highly scheduled interview, the interviewer prepares
an interview schedule that contains:
Potential topics and subtopics.
All major questions with possible
probe questions under each major question. The questions are asked in the order
in which they are listed, but the probes may or may not be used.
All of the questions that will be
asked (including all probe questions) and the exact wording that will be used
with each interviewee. Every interviewee received exactly the same questions in
exactly the same order.
Not only all questions but also all answer options.
(TCO 8) Possible obstacles to a successful interview process may
include:
Confusion and trauma.
Lack of courtesy and forgetfulness.
Distracting subconscious behaviors.
All of the above
(TCO 8) __________ is (are) the process of finding a job through
personal contacts at other organizations.
Internships
Networking
Personal job application
Employee referrals
(TCO 8) Many companies receive as many as two hundred applicants for a
job. Of that pool, ___________ candidates will be called for a first interview.
Twenty to thirty
Three to five
Twenty to twenty-five
Eight to ten
(TCO 8) __________ of the 1964 Civil Rights Act prohibits
discrimination in employment on the basis of color, race, religion, sex, or
national origin.
Amendment Fourteen
Title VII
Amendment Nineteen
Title IX
(TCO 8) In preparing for an interview, what does the interviewee do
to learn as much about the potential employer as possible?
Research the company
Write a personal biography
Get work experience
Write a tailored cover letter
(TCO 8) The interviewee designs the résumé and cover letter based
on __________ and on research about the company.
organizational structure
business purpose
personal biography
work experience
(TCO 8) If an applicant thinks she or he has been asked an illegal or
discriminating question during an interview, what course of action should the
applicant take?
Attempt a citizen’s arrest because
the law requires the employer to prove that no discrimination took place.
Give a false answer to the question.
Refuse to answer the question.
Politely clarify the question, and
place the ball back in the interviewer’s court.
(TCO 9) What type of feedback is most effective in motivating
employees?
Mostly corrective
Negative only
Both corrective and supportive
Both positive and evaluative
(TCO 9) Which of the following discriminatory questions is
considered illegal?
Do you qualify for minority status?
Can you work overtime?
Are you willing to relocate?
Have you been convicted of a felony?
(TCO 8) What makes an interview question effective?
An interview question will be
effective if it brings…
ENGL 230 Persuasive Outline
Week 7 DeVry
For Week 7 you are asked to complete an outline for your
Persuasive Speech. Please be sure to follow the Outline Template in Doc
Sharing. Remember to include an introduction, thesis, target, audience, body of
the outline (with at least three main points (Roman numerals) and two levels of
subpoints (letters and numbers), conclusion, visual explanation, and reference
page (using correct APA formatting.) You might also want to review the
speechguidelines.docx in Doc Sharing for more information.
Title of Presentation: Proposal for Additional Company Network Security and
Firewall Protection Measures
Name of Presenter:
Description of Business Audience: The audience consists of members of the IT department
management team. They are responsible for evaluating my proposal and
making…
Introduction
- Sony Playstation’s loss of $171 million in damages from
a network breach in 2011 (Phneah, 2012)
- Topics that the presentation will cover
- Thesis statement
- Introduction of the speaker
Thesis Statement: IT security breaches caused much damage and loss for an
enterprise, making tighter…
Body of Outline
- Risks, Threats, and Vulnerabilities
- What are risks, threats…
ENGL 230 Tootsie Roll
Industries, Inc. Week 7 DeVry
Week 7 Assignment Practicing Business Communications:
The assignment in Week 7 is to read
the article about Tootsie Roll on pp 328-329 and answer the five questions
for critical thinking at the end. When answering the questions, you should
answer the questions completely using textbook definitions, examples from the
Tootsie Roll story, and your own experiences and examples (or an outside source,
in which case you need to cite the source). Using terminology from the text
connects your answers to the core concepts of communication and negotiation in
Chapter 11. So you might first answer with examples from the Tootsie Roll story
that support your position and then share the relevant concepts from your text.
Giving examples from your experience can help demonstrate your knowledge of
communication and negotiation concepts and connect the topics to the
real-world.
TRI (Tootsie Roll Industries) communicates
its values to suppliers and employees by keeping the communication lines open
between them and the company’s management team. For example, employees
are allowed to join or sit in on meetings of other departments. They are
also aware of and are involved in the decisions being made by the
company. This promotes transparency within the company. On the
other hand, when it…
ENGL 230 Persuasive Speech
Week 8 DeVry
For the Week 8 assignment you were
asked to create a Persuasive Speech in PowerPoint with audio. Please be sure to
review speechguidelines.docx in Doc Sharing for complete information on the
speech requirements.
15 Power Point Slides with Speaker
Notes
Preview:
Slide 1:
Good afternoon. Did you know that in
2011, Sony incurred damages amounting to $171 million due to a security breach
that occurred in Sony PlayStation Network? To think that Sony is a big
company that we can presume to have the best security-related technologies in
place. And yet, their system was still infiltrated. This means that no business
entity is entirely safe from security breaches and that a company’s security
measures should….
ENGL 230 Professional
Communication Discussions ALL 7 Weeks All Students Posts 367 Pages DeVry
ENGL 230 Communication Discussions 1
Week 1 All Students Posts 29 Pages DeVry
In your opinion, does the success-or
failure-of an organization depend on how effectively its members communicate,
or not? How do organizations establish goals? How can communication
help an organization achieve its goals? What implications do the information
age and globalization have for organizational communication? What barriers
might exist in a company with offices all over the world? What barriers might
exist in an organization that relies heavily on electronic forms of
communication versus face-to-face communication?…
ENGL 230 Language Culture
Discussions 2 Week 1 All Students Posts 26 Pages DeVry
What does the term “language
culture” include, and how might you analyze your language culture? Who
could help you? Which research or library sources could be informative?
Every human being has a unique, personalized “language culture.” Your own
language culture is built from all your life experiences, locations lived,
groups spent time around, occupations, majors, hobbies, and more. (1) Can
you explain your own language culture? (2) How can any language
culture–your own or someone else’s–be analyzed and understood? How you
are perceived by your audience is a big part of communication. Have any of you
ever had any misunderstandings that stemmed from cultural differences?…
ENGL 230 Communication and Language
Culture Discussions Week 1 DeVry
ENGL 230 Business Presentations
Discussions 1 Week 2 All Students Posts 29 Pages DeVry
What are some common reasons for
presentations in a business or professional setting? What are some of the
benefits of making or listening to presentations in the workplace? Why is
public speaking frightening to you? List the techniques you use to overcome
your fear of public speaking? What benefits and/or challenges have you
experienced when giving professional presentations?…
ENGL 230 Public Speaking Discussions
2 Week 2 All Students Posts 26 Pages DeVry
How might you handle the
following situations? You arrive to give your speech and are asked to speak for
an hour instead of for thirty minutes because a second speaker has canceled.
Someone interrupts you, saying that you are not speaking on the subject the
audience has come to hear. What do you consider as “good” delivery? What
delivery techniques work for you?…
ENGL 230 Business Presentations and
Public Speaking Discussions Week 2 DeVry
ENGL 230 Informative Speaking
Discussions 1 Week 3 All Students Posts 27 Pages DeVry
Why are informative presentations
useful? Describe and give examples of the three major functions of informative
presentations. Why is knowing your audience important? How does the audience
affect how you shape your message and the information you share? Can anyone
think of other types of audiences? How might the setting and surroundings
affect your speaking situation? How does that relate to sources of “noise” that
our text describes?…
ENGL 230 Ethics and Persuasive
Speaking Discussions 2 Week 3 All Students Posts 26 Pages DeVry
Imagine that you are trying to
persuade your employer to buy a particular Brand X portable computer for
employees to use for business trips. You are to make a presentation to a
management committee, and you want to give members convincing evidence for your
recommendation. You also want to make the presentation in an ethical
fashion. You like the selected model for a variety of reasons, including
the fact that your spouse works part time for Brand X and has told you a lot of
good things about it. As you think through the presentation, what, if any,
ethical issues will you encounter? What are some possible ways of dealing
with them? Which will you choose? Might your answer change if
you or your family owned stock in Brand X? Why or why not? in
deciding how much information to present, do you have an ethical responsibility
to present all sides of an issue? For example, does a district attorney have a
responsibility to tell a grand jury about all known facts of a case? Should a
sales representative for a drug manufacturer tell doctors about the side
effects of a drug? Should an army recruiter tell potential recruits about both
the advantages and disadvantages of military life? What criteria would you use
in deciding the answers to these questions?…
ENGL 230 Informative Speaking Ethics
and Persuasive Speaking Discussions Week 3 DeVry
ENGL 230 Hearing and Listening
Discussions 1 Week 4 All Students Posts 25 Pages DeVry
What’s the difference between
hearing and listening? Please provide experiences or examples. What other
differences do you know of between hearing and listening? What is
listener anxiety? Why is it a particularly serious problem in business
settings? Class, even when audience members have the best of intentions (which
goes a long way) they are never going to remember all of the information. What
are you going to do to help your audience with retention?…
ENGL 230 Verbal and Nonverbal Skills Discussions 2 Week 4 All Students Posts
26 Pages DeVry
Describe a situation in which a
coworker’s nonverbal communication contradicted his or her words. Which
message was stronger? What might be some reasons for the lack of
alignment? How can we make sure our body language, including facial
expressions, matches what we’re saying? Class, in Week 3 we discussed how much
the audience or venue of a presenation affects clothing and other choices with
regard to appearance. How can the physical appearance of a speaker effect the
audience? For example, a speaker dressed in a very casual and inappropriate way
might cause the audience to question the speaker’s credibility. What else?
Do have any specific examples you can share? How can you be certain that
you are presenting the correct appearance when you are the speaker?…
ENGL 230 Hearing and Listening and
Verbal and Nonverbal Skills Discussions Week 4 DeVry
ENGL 230 Leadership Tactics
Discussions 1 Week 5 All Students Posts 28 Pages DeVry
Management has always used fear to
some degree. Although most leadership books ignore this tool altogether, in
favor of more accommodating techniques, many highly successful executives use
terror to lead their employees. Scott Snook, a Harvard Business School
professor of organizational behavior, suggests that fear can become a barrier
to taking risks, but, at the same time, it can “provide the essential emotional
kick” needed to meet a challenge. The use of fear to lead can cause many
problems because no one will question the leadership or suggest changes. For
example, Enron had its employees rank one another’s performance every year
and then fired the lowest ten percent. This practice could not have made
questioning authority easy, and such questions could have helped to avoid
Enron’s scandal and collapse. Workers who have more credentials and experience
are less reliant on a single employer, and for them, fear-inspiring bosses are
less of a factor. In strong economic times, workers are more difficult to come
by, so bosses must be careful. However, in times of downturn, such as in the
last few years, management has had more power over employees, and cracking the
whip has become more common. Most successful companies are made up of people
who are “productively neurotic.” That is, their neuroses makes them more
productive workers because they have “a strong, self-imposed fear of failure.”
Firms with such workers don’t use fear directly to encourage employees; rather,
they simply reinforce people’s own natural tendency to strive for success.
Do you think it is ethical for an organization to allow its leaders to use
fear as a communication tactic? What have your experiences with fear as a
leadership tool been?What do you all think of fear as a management tool? If you
have been in this situation with a manager, please share your experience. Do
any of us employ this technique as a manager?…
ENGL 230 Leadership Styles
Discussions 2 Week 5 All Students Posts 25 Pages DeVry
Do you believe that there is a
single leadership style that is effective in most situations? If you do,
explain what that style is and why it is effective. If you don’t, please
explain your position. Do you consider yourself a leader? Have you had the
opportunity to be a leader in the workplace? If not, tell us about other
situations where you have been a leader? How would you describe your leadership
style? Have any of you ever experienced leadership anxiety? What are some
of the methods to handle leadership anxiety?…
ENGL 230 Leadership Tactics and
Leadership Styles Discussions Week 5 DeVry
ENGL 230 Job Interviews Discussions
1 Week 6 All Students Posts 25 Pages DeVry
In today’s computer driven business
world, job interviews may likely occur online in a series of e-mail
exchanges. How do you believe you might perform in an online
interview, compared to a traditional face-to-face interview? Can you imagine that
you might feel at an advantage or a disadvantage? Why? Do you believe these
three characteristics exist in an online or e-mail interview? Why/Why
not? So tell me, how can you prepare for a phone interview? An e-mail
exchange? Face to face interview? Is it all the same or different?…
ENGL 230 Employee Appraisal & Disciplinary Interview Discussions 2 Week
6 All Students Posts 26 Pages DeVry
Why are effective performance
appraisal interviews critical to healthy supervisor-employee relations? Can
disciplinary interviews improve relations? How does communication
competence come into play in both scenarios? What experiences have you had
with performance appraisals? How might your manager more effectively conducted
your appraisal? Class, have you ever been yelled at by a coworker or
supervisor? If yes, how did it make you feel? If you don’t mind, tell us about
the situation. How could you and/or the supervisor/coworker have handled the
communication differently? When you reply, look back to the chapter for this
week on employee appraisals and disciplinary action to support your suggested
solution to the problem….
ENGL 230 Job Interviews Employee
Appraisal & Disciplinary Interview Discussions Week 6 DeVry
ENGL 230 Manager-Employee Relationship Discussions 1 Week 7 All Students
Posts 24 Pages DeVry
Cherie is an accountant for a large
advertising agency. After receiving notice of a prospective, large account, she
thinks of a creative advertising campaign and tells her idea to Charles, her
manager. Charles shoots down her idea and reminds her that her job is
accounting. Several days later, the design team visits Charles and asks him for
more details on his brilliant campaign idea. Cherie realizes that the campaign
being discussed is her idea. What does this outcome indicate about the
communication climate and power holding in the agency? If you were Cherie,
would you approach Charles about stealing your idea, or would you show support
for your manager? Why? Class, I’m sure that this week’s scenario will
prove to be an interesting conversation. To get us started, let’s address a few
issues: Have you experienced a similar situation in your own professional
experience to that of Charles and Cherie in the scenario? Please tell us about
it. How did you resolve it? Review the steps for improving relationships
with others (195). How would you use these steps to address the situation
described above?…
ENGL 230 Coworker Relationship Discussions 2 Week 7 All Students Posts 25
Pages DeVry
When it comes to coworkers, why are
strong interpersonal relationships important in business?
How do you build and maintain those
relationships while keeping professionalism at the forefront? What are
some challenges you face in doing so? As you respond to this question,
tell us of any real examples you can recall where you had a co-worker who
“didn’t” handle a situation in an appropriate way… What happened? What might
have been different had that person adjusted to the specific situation?…
ENGL 230 Manager-Employee Relationship and Coworker Relationship Discussions
Week 7 DeVry
